Terms and Conditions | Yarra Valley Winery Tours 2018-08-16T05:51:51+00:00
1300 496 766
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1300 496 766
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Terms & Conditions

BOOKING TERMS & CONDITIONS

  • Bookings confirmed with a $300 deposit, we accept Visa or Master Card.
  • Wineries are subject to availability, capacity & location in relation to the itinerary as a whole.
  • Once confirmation has been issued, any changes to date or itinerary will be charged a $50 administration fee.
  • Balance to be paid one week before the tour date, with confirmation of final passenger numbers.

CANCELLATION POLICY

  • If more than 7 days notice given for cancellation, a credit note will be issued, less a $50 administration fee.
  • Credit notes must be used within six months to book a new tour.  If the new tour is cancelled, credit is forfeited.
  • If a cancellation is made within 7 days of the tour date (after tour is finalised), 50% refund will be given.
  • If cancellation is made within 24 hours of the tour, no refund will be given.

TOUR TERMS & CONDITIONS

  • No alcohol or food is to be consumed in our vehicles.  Bottled water is allowed.
  • Any addition to passenger numbers after final itinerary is issued will incur an administration fee of $50
  • No refund is provided for any reduction of numbers after final itinerary is issued, or ‘no shows’ on the day.
  • Wineries are subject to change due to unforeseen circumstances
  • A cleaning fee of $200 applies if the vehicle is soiled beyond what is reasonably expected (eg vomit requiring steam cleaning).
  • Tours running over the specified time will be charged $75 extra per half hour (if the delay is the fault of tour group)
  • If passengers do not follow reasonable directions from drivers and/or winery staff, or if group is unruly/drunk & disorderly, tour will be ended immediately and no refund provided.
1300 496 766
Email
1300 496 766
Email Us