Terms & Conditions

BOOKING TERMS & CONDITIONS

• Bookings confirmed with a $300 deposit, we accept Visa or Master Card.
• Wineries are subject to availability, capacity & location in relation to the itinerary as a whole.
• Once confirmation has been issued, any changes to date or itinerary will be charged a $50 administration fee.
• Balance to be paid one week before the tour date, with confirmation of final passenger numbers.

CANCELLATION POLICY

• If more than 7 days notice given for cancellation, a credit note will be issued, less a $50 administration fee.
• Credit notes must be used within six months to book a new tour.  If the new tour is cancelled, credit is forfeited.
• If a cancellation is made within 7 days of the tour date (after tour is finalised), 50% refund will be given.
• If cancellation is made within 24 hours of the tour, no refund will be given.

TOUR TERMS & CONDITIONS

• No alcohol or food is to be consumed in our vehicles.  Bottled water is allowed.
• Any addition to passenger numbers after final itinerary is issued will incur an administration fee of $50
• No refund is provided for any reduction of numbers after final itinerary is issued, or ‘no shows’ on the day.
• Wineries are subject to change due to unforeseen circumstances
• A cleaning fee of $200 applies if the vehicle is soiled beyond what is reasonably expected (eg vomit requiring steam cleaning).
• Tours running over the specified time will be charged $75 extra per half hour (if the delay is the fault of tour group)
• If passengers do not follow reasonable directions from drivers and/or winery staff, or if group is unruly/drunk & disorderly, tour will be ended immediately and no refund provided.